The Frequently Asked Questions (FAQ) below are typical answers to common shipping questions.

For more detailed shipping information, please see the provided links below:

Additional Shipping Links

UPS/Fedex Shipping Details
Freight Shipping Details
Freight FAQ
Freight Delivery Services

What delivery information do you require?

Access Display Group, Inc. requires customers to provide a reliable contact name and phone number for someone at the destination site to eliminate any confusion about location, time of delivery, and services required beforehand.

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"FREE FREIGHT SHIPPING" ONLY applies to orders shipped via Ground Freight in the Contiguous USA. Alaska, Hawaii, APO, and PO Box will not apply for FREE SHIPPING. Alaska and Hawaii must be shipped Air or USPS. PO Box and APO must be ship via USPS, and additional charges will apply. For Truck shipments: You must have AT LEAST 2-4 able-bodied
people present to unload the merchandise that you are ordering. While some truck drivers are kind enough to help, they are not required to help you lift the products. If you do not have the equipment or manpower, you can order a Lift Gate Service (a special truck equipped with a hydraulic lift to safely lower the product from the truck to the ground). Lift gate service lowers freight items from the truck to the curb only. You will need to bring it inside yourself.

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Do you accept COD?

All orders must be pre-paid in full before they get processed for shipment.

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I ordered a week ago, but I still have not received my tracking number, why?

Tracking numbers are provided once the products have been picked up by the shipping company. Only then, can we provide you with a tracking number.

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I have paid for the purchase, what's next?

You will receive an email with tracking information when your item ships from our distribution facility. On all freight orders, the shipping company will contact you when they arrive in your town to arrange a time and date for delivery. The delivery drivers are not insured to bring your merchandise into the home. Please make all necessary arrangements to assist with the delivery of your items.

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What do I do with the tracking number?

Please contact the shipping company and provide them with the tracking number to find out exactly where your
products are.

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What if I need to cancel or return my order?

If the item you wish to cancel has already entered the shipping process, it cannot be cancelled by you or by our customer service department. However, you may return the item subject to that item's return policy. For more information visit our
return and exchange policy.

Note: Whenever a delivery is refused by a customer (for reasons not the fault of the carrier) and must subsequently be redelivered to the same site, the carrier will charge a redelivery fee.

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Delivery Times?

How is my total delivery time determined?

The total delivery time for your order is calculated from the time your order is placed until the time you receive it.

Lead Time to Ship

This is the time it takes from when you submit your order to when the product leaves the warehouse. This time is needed for products that are shipped to you directly from us or our vendors. The manufacturers need this time to fulfill your order and in some cases, custom build the product.

Shipping Time

This is measured from when your order leaves the warehouse to when it arrives at your home or office. The actual shipping time will vary depending on the service you choose. Typically standard ground service will take up to 5 business days, but your order may arrive sooner depending where the order is being shipped from and where it’s shipping to.

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What is Reconsignment?

Any change from the original delivery destination after the product has left the shipper’s loading dock results in a reconsignment fee. Because a reconsignment fee can nearly match the original dock-to-dock freight charges, it is in the customer’s best interest to be absolutely certain of the delivery destination.

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Can you ship overseas?

Yes we can! Call to arrange shipping details.

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How will my order be charged for separate shipments?

Shipping (UPS/Fedex) and special freight service charges will be applied to all orders placed with us. If your order must
be shipped in multiple boxes or in separate shipments in the event an item is not in stock and must ship at a later date, shipping charges for the entire order will be assessed at the point when the first item is shipped. We charge only ONCE
for shipping, for the entire order. Should you have any questions or concerns regarding these charges, feel free to
Call or Email us.

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Do you accept Third Party Billing and Freight Collect?

Should you require these methods of billing and payment please call Displays4Sale.

1. Third Party Billing: Carrier specified by customer, freight billed to a party other than Access Display Group, Inc. or the
customer. A third party account number or third party billing address is supplied by the customer.

2. Freight Collect: Carrier specified by customer, a freight account number is supplied or freight charges are paid by check
at the destination site on delivery.

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Where will my item be shipped from?

Depending on each vendor partner we source from, is where your product will ship from. We deal with vendors partners all over the USA. Each location ships best way, taking into account cost, delivery time and handling issues.

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I didn’t receive all of my items?

Due to our products shipping from different locations at times, your items may be arriving separately. Also, many items are pre-packaged in their specially designed boxes which do not accommodate other items, so those must be shipped separately as well.

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Can I use my own shipping account number?

Yes you can always specify your carrier that services the items FOB. Please call to make arrangements.

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Why Freight delivery instead of UPS/Fedex?

Items which exceed Fedex and UPS's weight and size limitations must be shipped via a commercial "over the road" freight company. These freight companies normally use a semi truck to deliver to businesses with loading docks and will offer the cheapest rates for this kind of delivery. Freight companies may charge additional fees for "residential delivery", "lift-gate delivery", and "inside delivery".

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What is a lift-gate?

A lift-gate is a device used to raise and lower items from ground level to the level of a tractor trailer. Freight companies deliver items on a tractor trailer which is 56 inches above the ground. These trailers are designed to load and unload at a loading dock or with a fork-lift. If your delivery location does not have a loading dock or fork-lift and the item is too heavy to remove from the trailer by hand, then you may need a lift-gate.

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Do I need lift-gate delivery?

There are several ways to avoid paying lift-gate delivery costs. If your delivery location has a loading dock or forklift you do not need a lift-gate. If the individual items in your shipment are light enough for you and your friends to remove from the truck you do not need a lift-gate. If you are willing to drive to the closest terminal and take terminal delivery you do not need a lift-gate. Terminal delivery is often a good way to save both lift-gate and residential delivery fees. If none of these options work for you then you will need lift-gate delivery.

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How much does lift-gate delivery cost?

The cost of a lift-gate is $50. Displays4Sale has negotiated rates with several different freight companies depending on the delivery location and the delivery services you request.

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Are your products insured during shipping?

Yes, all our products are insured during shipping.

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How does insurance work with freight shipments?

Every freight shipment is insured. But in order to collect the insurance on damaged goods the receiver MUST INSPECT THE SHIPMENT BEFORE SIGNING FOR IT! Legally when Access Display Group, Inc. signs the shipment over to the freight company, the freight company owns it. When you receive the item and sign for it, you own it. Therefore it is imperative that you carefully inspect your shipment for any damage. If there is any damage at all you must note the damage on the freight bill. This is the only way you will be compensated for the damage.

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The shipping carrier has arrived, what should I do?

Check the package and its contents for any major damages. If the products are all there sign the bill of lading. If any damages or problems are found, make note of it before signing. If you have any questions or problems, please contact us.

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What should I look for when inspecting my shipment?

About 2% of freight shipments arrive damaged, so be sure to inspect your item when it arrives. The most common cause of damage is the fork-lift so pay special attention to holes poked in the packaging and to the bottom 18" of the shipment. Inspect the outside of the packaging to look for dents or crushed corners. If you see anything even slightly suspicious carefully remove all packaging and inspect the item. The driver may be impatient but that beats having to settle for a damaged item. Unlike FedEx or UPS, if you sign your Freight bill free of any claims then you have little recourse if you later discover that it is damaged.

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What if my item is damaged?

You have two options. You can note damage on the freight bill and accept the item anyway, or you can refuse the shipment. 99% of freight damage is cosmetic. If you sign the freight bill damaged then the freight company will replace your item, approve reimbursement for parts and repair, or provide compensation depending on the damage to your item. This is often the best option if you need to get your item operational and the damage is cosmetic. If you refuse the shipment it will be returned to us and we will ship a replacement as soon as possible. This may take some time
due to stocking issues and transit times, but this is usually the best option if you shipment is damaged beyond repair. If you accept your shipment in a damaged state it is very important that you call the freight company immediately to schedule an inspection and file the freight claim, you should take good pictures from different angles of the item and the packaging, and you should save all packaging material.

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I got my order and I signed for the product, but now I noticed there are damages to it, can I return it?

If at the time you received the products no signs of damages were noted down on the delivery bill, the products cannot be returned. Once the package is received and signed as clear by you, our insurance with the shipping company is voided. You can however, make a claim with the shipping company directly. This does not mean that you will not get your claim, only that Access Display Group, Inc. will no longer be responsible for your claim

The most important thing to remember about truck freight is that you MUST inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.

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Access Display Group, Inc. offers a multitude of visual merchandising and visual communication wall and floor display fixture products that can be purchased directly online and shipped to all USA destinations, Canada and abroad. Display products including poster frames and displays, sign holders and stands, outdoor and interior metal and wood display cases, meet numerous applications for a wide-range of industries; retail stores and malls, transportation, sports and entertainment facilities, schools and universities, banks and other financial institutions, hospitality; hotels, resorts, healthcare; hospitals and medical centers, institutions, museums, convention centers and trade shows, government and military facilities, The diverse list of products offered include wood and metal, wall mounted displays and floor stands; these include SwingFrames, poster displays, sign frames and sign stands, advertising frames, elevator frames, display frames, enclosed bulletin boards, cork boards, shadow boxes, newspaper frames, enclosed changeable letter boards, directory displays, wall display cases, menu frames, menu displays, outdoor menu cases, light box displays: backlit light boxes, edgelit lightboxes, LED and other illuminated and non illuminated displays and fixtures.

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