Items which exceed Fedex and UPS's weight and size limitations must be shipped via a commercial "over the road" freight company. These freight companies normally use a semi truck to deliver to businesses with loading docks and will offer the cheapest rates for this kind of delivery. Freight companies charge additional fees for "residential delivery", "lift-gate delivery", and "inside delivery".
How does insurance work with freight shipments?
Every freight shipment is insured. But in order to collect the insurance on damaged goods the receiver MUST INSPECT THE SHIPMENT BEFORE SIGNING FOR IT! When Access Display Group, Inc. or the product manufacturer ships directly to you, we sign the shipment over to the freight company, the freight company owns it. When you receive the item and sign for it, you own it. Therefore it is imperative that you carefully inspect your shipment for any damage. If there is any damage at all you must note the damage on the freight bill.
What should I look for when inspecting my shipment?
About 2% to 3% of freight shipments arrive damaged, so be sure to inspect your item when it arrives. The most common cause of damage is the fork-lift so pay special attention to holes poked in the packaging and to the bottom 18" of the shipment. Inspect the outside of the packaging to look for dents or crushed corners. If you see anything even slightly suspicious carefully remove all packaging and inspect the item. The driver may be impatient but that beats having to settle for a damaged item.
What if my item is damaged?
You have two options. You can note damage on the freight bill and accept the item anyway, or you can refuse the shipment. 99% of freight damage is cosmetic. If you sign the freight bill damaged then the freight company will replace your item, approve reimbursement for parts and repair, or provide compensation depending on the damage to your item. This is often the best option if you need to get your item operational and the damage is cosmetic. If you refuse the shipment it will be returned to the manufacturer and a replacement will ship as soon as possible. This may take some time due to stocking issues and transit times, but this is usually the best option if you shipment is damaged beyond repair. If you accept your shipment in a damaged state it is very important that you contact the freight company by telephone and us at customerservice@LightBoxes4Sale.com immediately to schedule an inspection and file the freight claim. You should take good pictures from different angles of the item and the packaging, and you should save all packaging material.
Large Items Require Room to Maneuver!
Check size and area of where a large item, such as a display case will be moving through. A width of 36" is usually needed for doorways and pathways with generally more space required for maneuvering around corners, and stairwells.
If an item does not fit, additional charges incurred are the responsibility of the customer:
including the initial shipping change, if re-shipped, storage, and return shipment back to
Access Display Group, Inc. or manufacturer.
Below are details of the Freight Delivery Services that are available
COMMERCIAL Basic FREE Freight Delivery (Standard Service) ($0.00)
Only for a Commercial location which has a raised commercial loading dock, a 48" high loading dock, for receiving truck/freight trailers and has a pallet jack or fork lift for unloading the truck.
RESIDENTIAL Freight Delivery (Residential Lift-Gate Service) ($95.00)
*This selection is mandatory for all Freight Items shipping to a Residential Address. A special smaller truck to access residential streets with Lift-Gate are required for residential deliveries.
For residential locations. One person delivery. Truck used for delivery will have a Lift-Gate used to lower the shipment to ground level. Customer is responsible for moving product(s) inside of home.
Lift-Gate Freight Delivery (Commercial Lift-Gate Service) ($125.00)
For commercial locations without a 48" high loading dock. One person delivery. Truck used for delivery will have a Lift-Gate used to lower the shipment to ground level. Customer is responsible for moving product(s) inside of home or business.
Special Freight Delivery (Lift-Gate & Inside Service) ($300.00)
For locations without a 48" high loading dock. One person delivery. Truck used for delivery will have a Lift-Gate used to lower the shipment to ground level. Shipment will be moved by the carrier to just inside the nearest door or entrance without any steps. May not be suitable for large items or very fragile display cases. Carrier may still need some assistance.
Premium Freight Delivery (Inside Service to Exact Location) ($450.00)
For locations without a 48" high loading dock. Two person delivery. Truck used for delivery will have a Lift-Gate used to lower the shipment to ground level. Shipment will be moved inside to a specific location. Please ensure that all doors and pathways are large enough for the product(s) ordered. Shipment will be unpacked and packing materials will be removed. Delivery by appointment.
**All pricing for services offered above are NOT VALID outside the contiguous United States. Please contact us if outside the contiguous United States for a quote.